Customer Success

Implementation Specialist

JOB TITLE: Implementation Specialist DEPARTMENT: Customer Success REPORTS TO: Director of Customer Success SUMMARY: The Implementation Specialist will be responsible for providing software training and performing configuration steps to get new clients ready to use our software. The Implementation Specialist is imperative to ensure a successful first impression of the Land Gorilla solution and Land …

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Customer Support Specialist

The Customer Support Specialist ensures that all customer needs are promptly addressed by responding to requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality.

Manager, Customer Success

JOB TITLE: Manager, Customer Success DEPARTMENT: Customer Success REPORTS TO: Director of Operations SUMMARY: The Manager of Customer Success leads a team of Account Managers and Implementation Specialists responsible for the implementation, retention and growth of accounts. The primary goals of the team are to ensure that clients derive maximum value from our software and …

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Customer Support Supervisor

The Customer Support Specialist ensures that all customer needs are promptly addressed by responding to requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality.