Customer Success

Manager, Customer Success

JOB TITLE: Manager, Customer Success DEPARTMENT: Customer Success REPORTS TO: Director of Operations SUMMARY: The Manager of Customer Success leads a team of Account Managers and Implementation Specialists responsible for the implementation, retention and growth of accounts. The primary goals of the team are to ensure that clients derive maximum value from our software and …

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Technical Support Specialist

JOB TITLE: Technical Support Specialist DEPARTMENT: Customer Success REPORTS TO: Director of Customer Success SUMMARY: The Technical Support Specialist ensures that customer needs are promptly addressed by responding to customer requests, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. The Technical Support Specialist’s duties include: …

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