Cancellation Policy

In the event an order for an appraisal service is cancelled the amount refunded will be based on the time of cancellation.

  • Orders cancelled before the inspection will incur a $35 charge back fee and it will be subtracted from the refunded amount.
  • Orders cancelled after the inspection but before the appraisal report is delivered by the appraiser to Land Gorilla (not client delivery) will be refunded 1/2 the appraisal order amount.
  • Orders cancelled after they have been delivered by the appraiser to Land Gorilla will not be refunded.

In order to cancel an appraisal order please indicate the change in status directly by logging into to your order management screen and either selecting CANCEL ORDER or sending a message that you wish to cancel the request. You will be issued a cancellation number to allow for the refund to be processed. Refunds will not be issued with out the cancellation number. Please contact the appraisal order desk at if you have any questions regarding your appraisal order.

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