Learning & Development Specialist

Job Title: Learning & Development Specialist
Department: Operations
Reports To: Corporate Trainer

The L&D Specialist is responsible for developing a cohesive workforce at Land Gorilla. The L&D Specialist designs, develops, and delivers education to new and existing employees on how to effectively perform their job duties and meet company goals.

Primary Responsibilities:
  • Design, develop and maintain department-level training programs and documentation
  • Conduct training for administration, middle management, and entry-level employees in both an in-person and virtual environment
  • Assess current training programs and procedures for efficacy, and identify skills or knowledge gaps.
  • Constantly pursue new ideas, which could be implemented within the Company’s training programs.
  • Work with management and operations on strategies and implementation of training programs to achieve employee development goals.
  • Create annual training and testing of core policies and procedures.
  • Create and implement monitoring strategies to ensure that employees are performing their job duties according to training.
  • Proactively work with department-level managers to identify and resolve training-related gaps or issues.
  • Ensure that all training materials and programs are compliant with laws and regulations governing the industry.
  • Identify and develop individuals who have growth potential within the organization.
  • Actively participate in the implementation of performance improvement plans for employees not able to meet or maintain standards of excellence.
  • 2-3 years experience in employee training and/or instructional design
  • Prior experience working in the software industry is preferred
  • Experience developing and delivering training in both an in-person and virtual environment
  • Excellent public speaking and writing skills
  • Strong administrative and organizational skills, with a proven ability to manage large numbers of details in projects
  • Effective facilitation of internal and external communication with strong interpersonal skills
  • Excellent leadership skills capable of inspiring top tier performance
  • Excellent coaching and mentoring abilities
  • Proven ability to seek and accept feedback
  • Self-starter and demonstrate initiative
  • Results and action-oriented
  • Effective problem-solving skills
  • Service and teamwork-oriented
  • Focus on learning and self-development

This job description is not exhaustive and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the departments.

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