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How To Use The Inspector Mobile Application

To Fulfill Inspection Orders

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About This Document

Who To Contact

Property Contact

For questions about scheduling or property access, reach out to the property contact indicated on the inspection order.

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Lender

For all other questions related to the inspection order, contact your lender directly through the messenger feature in the app.

Software Support

For technical assistance with the Land Gorilla Inspector App Email [email protected]

Web interface

Instructions for using the web interface can be found here.

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Getting Started

Before you begin, you must create your inspector profile.

  1. Access the Inspector App – Login to the Web Portal, or download the app from your app store. An email has been sent with your login information.
  2. Update Profile – Review and update your profile information to ensure you are receiving new orders and your communication preferences are clear.
  3. Begin accepting new inspection orders.
Land Gorilla Mobile App For Borrowers and Contractors | OneSite
  • Download the Land Gorilla App for Inspectors from the App Store
  • Download the Inspector App by Land Gorilla from Google Play

Accepting New Orders

After your profile is updated, you can begin accepting new inspection orders from your lender.

  1. Depending on your notification settings, you will receive a notification email, and/or an app notification on your device when new orders assigned to you
  2. Open the Land Gorilla Inspector mobile app to view new orders assigned to you
  3. Click “Accept” to proceed with the order
  4. Enter the date you plan to complete the inspection, then click accept
    5 inspection date
  5. To view all of your past and present inspection orders, click on the “Inspections” icon at the bottom of your screen.
    6 All Orders

Order Details / Scheduling Information

Scheduling information, including property contact and appointment availability, is provided to ensure quick, convenient scheduling of the inspection.

  1. Review the order details to determine if an appointment is needed to inspect the property
  2. If an appointment is needed, please contact the provided point of contact information as soon as possible to schedule an appointment.
  3. If no appointment is needed, property availability will be listed within the order details
    8 no appointment
  4. To confirm the scheduled appointment, select “Confirm Appointment” and enter the inspection date/time, then click “Confirm”
    9 confirm appointment

Completing the Inspection

You can choose between two workflows to complete the inspection report:

  • Take photos as I go. In this workflow, you inspect each line item and take photos specific to the line item. Photos are automatically labeled for you.
  • Take all my photos first. In this workflow, you take your photos first and then complete the report. This workflow requires you to label each photo individually before it is submitted.
    10 inspection workflows

A Few Notes About Completing Inspections:

When completing your inspection report, all line items must have a percentage assigned, even previously inspected or not inspected items.

Items that have a pending draw request will be indicated with an orange icon
12 Draw Requested

Items that cannot be physically observed should be marked as “Not Inspectable Item” This commonly includes:

  • Labor
  • Profit/Overhead
  • Contingency
  • Soft Costs
    13 not inspectable

Take Photos as I Go:

  1. Click “Create Inspection Report” to begin the inspection
  2. Select the inspection workflow: Take Photos As I Go
  3. Previous Inspection Detected:
    If you performed a previous inspection for this property, you will be given the option to copy over previous comments and progress percentages to this current inspection.
    Select which items you would like to copy from the previous report, then click apply.
    11 Previous Inspection Detected
  4. Review all line items in the budget to add photos, percentage of completion, and line item comments.
    • Select each line item and take/upload photos using the camera icon
    • Use sliding scale to enter % of completion
    • Enter line item comments
    • Label any items that cannot be physically observed as “Not Inspectable Item”
      14 Completed Line Item
  5. Use the navigational arrows at the bottom of the screen to move between line items on the budget
    19 arrows
  6. Add overall site notes using the 3 dot menu at the top of your screen
  7. After all items on the budget have been completed, click “Photos” to review all photos and add any additional photos or labels as needed
  8. When all photos are complete, click “Submit”
    21 submit
  9. Confirm the date and time of the completed inspection, review the conditions listed, use the toggle switch to accept the conditions
  10. Click “Submit to QC”
    22 final submission

Take All My Photos First:

  1. Click “Create Inspection Report” to begin the inspection
  2. Select the inspection workflow: Take All My Photos First
  3. Click the camera icon to take all photos of the property, then click “Finish”
    15 Take Photos
  4. Label all photos, and resize/rotate if necessary
    16 Label Photos
  5. Click “Items” in the top right corner to proceed to linking these photos to the corresponding line items on the budget
  6. Previous Inspection Detected:
    If you performed a previous inspection for this property, you will be given the option to copy over previous comments and progress percentages to this current inspection.
    Select which items you would like to copy from the previous report, then click apply.
    11 Previous Inspection Detected
  7. Review all line items in the budget to attach photos, add percentage of completion, and line item comments.
    • Select each line item and attach photos using the photo icon
      17 link photos
    • Use sliding scale to enter % of completion
    • Enter line item comments
    • Label any items that cannot be physically observed as “Not Inspectable Item”
  8. Use the navigational arrows at the bottom of the screen to move between line items on the budget
  9. Add overall site notes using the 3 dot menu at the top of your screen
  10. When all items are complete, click “Submit”
  11. Confirm the date and time of the completed inspection, review the conditions listed, use the toggle switch to accept the conditions
  12. Click “Submit to QC”

Note: This will NOT submit the order to Land Gorilla for QC, but will send it directly to your lender.

  • Your completed inspection will be submitted to the lender

Upload Documents

If you wish to upload any documents such as inspector invoices, you must do this directly within the desktop application.

  1. Log in to the Web Portal
    23 Web Login
  2. Click on a status group to see all orders with that status
    24 Status Groups
  3. Open a specific order by clicking the link “Click to view order details”
    25 see order details
  4. Under the “View Docs” section, select the document type from the drop-down menu
  5. Next, select the file from your device
  6. Click “Upload File”
    Upload-Invoice

Revise an Inspection Report

Occasionally, revisions to an inspection may be requested by your lender. You can make these changes easily within the web application.

1. To edit a completed inspection, locate the order under “Completed” orders

2. Click to view order details and make edits

3. Scroll to the bottom of the page and change status from “Order Complete” to “Revisions Requested”

NOTE: Change Status dropdown menu only available on the web app.
Not available on the mobile app.

4. Return to the top of the screen and click “Create Inspection Report” to edit the inspection report

Communicate with Lender

Any questions related to the inspection order can be communicated to your lender directly through the messenger feature in the app.

  1. Open an order to communicate with your lender
  2. From the Order Details, click “Messages”
    26 messages
  3. Enter your message
  4. Click send
    27 sent messages

Update Your Profile

Any changes to your profile information information should be done through the web application.

Account information must be updated by the Land Gorilla Support team.

  1. Click Edit Icon
  2. Click Update Account Info
  3. Enter information to be modified
  4. Click Send

Reset Your Password

  1. From the mobile app, click on the Profile Icon in the bottom navigation menu
  2. Scroll down to locate the “Change Password’ option
    28 profile
  3. Enter your current password, new password, and confirm your new password
  4. Click Save
    change password
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Lender-Managed Inspections (LMI)

Inspector FAQs

Tech Support FAQS

Order-Related FAQS