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How To Use The Inspector Web Application

To Fulfill Inspection Orders

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About This Document

Who To Contact

Property Contact

For questions about scheduling or property access, reach out to the property contact indicated on the inspection order.

Contractor Review by Land Gorilla

Lender

For all other questions related to the inspection order, contact your lender directly through the messenger feature in the app.

Software Support

For technical assistance with the Land Gorilla Inspector App Email [email protected]

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Getting Started

Before you begin, you must create your inspector profile.

  1. Access the Inspector App – Login to the Web Portal, or download the app from your app store. An email has been sent with your login information.
  2. Update Profile – Review and update your profile information to ensure you are receiving new orders and your communication preferences are clear.
  3. Begin accepting new inspection orders.
  • Download the Land Gorilla App for Inspectors from the App Store
  • Download the Inspector App by Land Gorilla from Google Play
Web interface

Accepting New Orders

After your profile is updated, you can begin accepting new inspection orders from your lender.

  1. You will receive a notification email when new orders are assigned to you
  2. Click “Accept” to proceed to the Land Gorilla Inspector App
  1. Login with your email address and password
  1. Enter the date you plan to inspect the property
  2. Enter the date you plan to submit the completed inspection report
  3. Click Accept

Order Details / Scheduling Information

Once an order is accepted, you will be taken to the order details page. This page provides scheduling information, including property contact and appointment availability to ensure quick, convenient inspection scheduling.

  1. Review Special Instructions to determine if an appointment is needed to inspect the property.
  1. If no appointment is needed, property availability will be listed within the special instructions.
  1. Confirm the inspection completion date by entering the inspection date and report delivery date.

Additional Order Details Available

  1. Message history with the lender
  2. Inspection order information
  3. Change status of an order to make revisions
  4. View and upload documents

View All Orders

To view all inspection orders, click on “All Orders” at the top of your screen.

From here, you can view all active, completed, and late inspection orders assigned to you.

Completing the Inspection

After the property has been inspected, you will complete the inspection report by uploading photos, adding comments, and assigning percentages of completion to each line item.

  1. From the order details page, click “Create Inspection Report”
  1. Drag and drop or select files from your device to begin uploading site photos.
  1. Edit photos by adding descriptions (required for all) and indicating if this photo is the cover photo of the report and/or the site ID photo.
  1. After all photos have been completed, click “Next” to proceed.
  1. Previous Inspection Detected:
    If you performed a previous inspection for this property, you will be given the option to copy over previous comments and progress percentages to this current inspection.
    Select which items you would like to copy from the previous report, then click apply.
  1. Begin creating the inspection report by first inputting the percentage of completion and comments for each line item.
    This can be done manually, or using the Intelligent Document Processing tool.

Please Note: Items that have a pending draw request will be indicated with an orange icon.

Intelligent Document Processing

Intelligent Document Processing allows inspectors to upload a photo of handwritten inspection data. This tool uses Optical Character Recognition to read your handwriting when using the “Blank Inspection Report Form”.

To use this feature you must download the “Blank Inspection Form” provided with this order, and complete this form as you inspect the property.

Once completed, take a photo for each page of your inspection report, then upload the images to the order.

  1. Items that cannot be physically observed should be marked as “Not Inspectable Item.” This commonly includes:
    • Labor
    • Profit/Overhead
    • Contingency
    • Soft Costs
  1. Next, link photos to each line item using the + button. Select the correct photos for that line item, and click “Add Selected”
  1. Add general site notes at the end of the budget
  2. “Click “Next” when finished”

11. Enter date and time of completed inspection, and acknowledge all statements by checking each box. Click “Submit” when finished.

  • Your completed inspection will be submitted to the lender

Upload Documents

If you wish to upload any documents such as inspector invoices, you can upload these documents directly from the order. You can also view any additional documents attached to the order, such as the assignment requirements, construction budget, and order details.

Revise an Inspection Report

Occasionally, revisions to an inspection may be requested by your lender. You can make these changes easily within the web application.

1. To edit a completed inspection, locate the order status within the order details page, and click the “edit” icon.

2. Select “Revisions Requested” from the list of available status options, then click save.

NOTE: Change Status dropdown menu only available on the web app.
Not available on the mobile app.

3. Return to the top of the screen and click “Create Inspection” to edit the inspection report

Communicate with Lender

Any questions related to the inspection order can be communicated to your lender directly through the messenger feature in the app.

1. Open an order to communicate with your lender

2. Click “New Message”

3. Enter your desired message
4. Click send when finished

All communication history will be stored, and will include the sender’s name and timestamp.

New message notifications will be displayed at the top right corner of your screen.

Update Your Profile

Review and update your profile information to ensure you are receiving new orders and your communication preferences are correct.

Account information must be updated by the Land Gorilla Support team.

  1. Click Edit Icon
  2. Click Update Account Info
  3. Enter information to be modified
  4. Click Send

Reset Your Password

  • Click icon to edit Login Information
  • Enter your current password and new password
  • Click save

If you do not remember your password, you can reset your password from the login page.

  1. Click “Forgot Password”
  2. Enter your email address
  3. Password reset instructions will be emailed to you.
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Lender-Managed Inspections (LMI)

Inspector FAQs

Tech Support FAQS

Order-Related FAQS